Question: Is my Vehicle Insured? How is it insured?
Answer: Yes your vehicle is insured. Because our employees DO NOT use their own personal vehicle and they drive company vehicles. If one of our drivers damages or gets into a accident deemed their fault. Our company insurance takes over, instead of the typical "customers letting someone drive their vehicle scenario". How this works is, once a Employee of Dedicated Designated Drivers operates your vehicle, your vehicle is now under their care and the insurance of Dedicated Designated Drivers.
Question: How is my vehicle insured when people say Dual Insurance Is Illegal.
Answer: Dual insurance is illegal. But because our employees are driving company cars they are insured under a company insurance policy, not a personal insurance policy.
This policy covers them driving your vehicle because it is for the purpose of the company. Dedicated Designated Drivers has chosen to take this route for the sole purpose of putting customers at ease albeit a bit costlier for the company.
Question: So in the event of a accident what happens?
Answer: In the event of a accident, if its obvious that our driver is not at fault. It will be the offending driver and the customers insurance that will be exchanged. If the accident is caused by our employee it will be our company insurance and the other drivers insurance that will be exchanged, also the customers vehicle insurance information will be taken for Dedicated Designated Drivers. And our policy will repair both the customers vehicle and the other party.
Question: Does Dedicated Designated Drivers offer gift certificates
Answer: Yes Dedicated Designated Offers Gift certificates. For more information
click here. The information is located half way down the page
Question: How does Dedicated Designated Drivers work?
Answer: When you call for our service, our operator dispatches a vehicle with two drivers to your location. One of the drivers will drive you and your guests in your vehicle to your desired destination. Our other driver follows to pick up his/her partner at the end of the trip.
Question: I have a standard transmission in my vehicle. Can I still use your service?
Answer: Yes, our drivers know how to drive standard transmissions (let the dispatcher know your vehicle has a standard transmission).
Question: How much does your service cost?
Answer: The price varies upon distance as we charge by KM's. (So the further the desination, the more it will cost). For more information visit our rates page here.
Question: How long should I wait for Triple D's to pick me up?
Answer: Please contact us at least 30 minutes prior to your planned departure time. If you call us at a busy time it could take up to 1 hour for our driver to arrive at your location. Unless of course you have a reservation, then we will be there at our agreed time! (Please remember when you make a reservation, you and your guest must be ready, if the drivers has to wait more then 5 minutes there will be an extra charge of $5.00 for every 5 minutes the car waits). We will only wait up-to 15 minutes and they will depart as there are other customers that requiring a designated drivers service.
Question: Can we make additional stops (i.e. fast food, convenience store, etc)
Answer: Absolutely, our drivers will be glad to make a stop for you. Just keep in mind that there is extra charge for additional stops. Any stop that are 5 minutes will cost $5.00 and 10 minutes will costs $10.00. We charge a $30 standard fee for a stop longer then 15 minutes.
Question: How many people can go with me in my car?
Answer: Passenger numbers are limited by the numbers of seat belts in your car. Sadly, we are not able to take any passengers in our car. The reason for this is because of insurance and licenses.